Frequently Asked Questions (FAQs) at Pixi Houses

What defines Pixi Houses, and what can I find in your offerings?

Pixi Houses stands as a distinguished hub for top-tier home furniture and decor, showcasing an expansive array of products ranging from sofas and dining sets to lighting fixtures and accessories. Our overarching mission is to guide you in the transformation of your living space into a haven that seamlessly combines comfort and style.

In which currency are the prices presented on the Pixi Houses website?

All the prices showcased on our website are denominated in USD (United States Dollars).

What is the typical timeframe for the delivery of orders?

Pixi Houses extends a singular shipping option, namely Free Shipping, which typically spans a delivery period of 2-5 business days. Upon confirmation of your order, a tracking number will be provided for you to monitor the status of your shipment.

How can I conveniently track the progress of my package?

Effortlessly track your package using the designated tracking number in the “TRACK YOUR PACKAGE” section on our website.

How do I ascertain if my package has been shipped and is en route?

Upon placing an order, an automatic confirmation email will be dispatched. Subsequently, once your order undergoes processing and leaves our warehouse, a second email containing shipping information will be sent to you.

Are there guarantees on Pixi Houses products?

Absolutely. We stand unwaveringly behind the quality and functionality of our products. If a product falls short of your expectations, please reach out to us, and we will facilitate a hassle-free return, free of charge.

How can I get in touch with Pixi Houses?

For any inquiries or assistance, feel free to shoot us an email at contact@pixihouses.com. Rest assured, we are committed to providing prompt responses to your messages.

What is the anticipated production and shipping timeline for orders?

We strive to expedite the processing and shipping of orders. Please allocate 1-2 days for production before your order is shipped. Generally, our shipping times span an average of 2-5 days.

Can I initiate a product return, and what is the process if an issue arises?

Pixi Houses extends a 100% money-back guarantee for defective or damaged products. You have a window of 30 days from the delivery date to return the product for a full refund, with no additional return fees. To streamline the process, kindly include your name and order number on the returned parcel.

Should you have additional inquiries or require further assistance, don’t hesitate to contact us at contact@pixihouses.com. Your satisfaction is our priority.